Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Time
Estimated delivery times vary based on your location:
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Local Orders: 2–5 business days
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International Orders: 7–15 business days
Please note that delivery times may be affected by customs clearance, weather conditions, or carrier delays.
Shipping Rates
Shipping fees are calculated at checkout based on your location and the weight of your order.
We may offer free shipping on selected products or promotional periods.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your package in real time.
Customs, Duties & Taxes
International orders may be subject to customs duties or taxes, which are the responsibility of the customer. These charges vary by country and are not included in the product price or shipping fee.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your order is delayed or appears lost, please contact us within 7 days of the expected delivery date, and we will assist you in resolving the issue.
Damaged Items
If your item arrives damaged, contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or refund where applicable.
Contact Us
For any shipping-related questions, please contact us at:
📧 support@yourstore.com