The return policy is designed to give customers a clear and reliable understanding of how returns, refunds, and exchanges are handled in our store. We are committed to providing a smooth shopping experience, and this policy ensures that every customer knows what to expect when making a purchase.
Customers have a return window of 7 to 14 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and returned with all original packaging. A valid proof of purchase, such as an order confirmation or receipt, is also required to process any request.
Certain products are not eligible for returns. These include personal care items, perishable goods, and any items clearly marked as final sale. These restrictions are necessary to maintain hygiene, safety, and product quality standards. Customers are advised to review all product information carefully before completing a purchase.
Once a request is submitted under this return policy, the item will be inspected after it is received. If the return is approved, refunds will be processed within 5 to 10 business days. The refund will be issued to the original payment method used during checkout. Please note that processing times may vary depending on your bank or payment provider.
Exchanges are only available for items that arrive damaged or defective. In such cases, customers may be asked to provide photo or video evidence to support their claim. This helps ensure that all issues are resolved quickly and efficiently.
Customers are responsible for return shipping costs unless the item received was incorrect or damaged. Shipping fees are non-refundable unless otherwise stated.
By placing an order, you agree to this return policy and the terms outlined above. If you have any questions or need assistance, our support team is always available to help.
